Frequently Asked Questions

Everything you need to know

Your Feeding Friend is not for your baby. Your Feeding Friend is for you to rest your arm on.
Remove the pillow from the green storage bag. Locate the valve and open it by twisting the valve to the left to allow air to inflate the pillow. Please note initial inflation will take longer. Pre-inflation is recommended by opening the valve to allow the wedge to take full shape overnight. Your pillow will inflate faster with regular use. Once the wedge has taken full shape, close the valve by pushing down while twisting to the right.
Open the valve by twisting to the left. Start to roll up the pillow (from the thinnest point of wedge) while pushing the air out. This works best against a flat surface or against your leg. Once the pillow has been rolled up towards the valve, close the valve by twisting to the right. Your pillow can also be folded as opposed to rolled. Once the valve is closed, place the deflated pillow into the green storage bag.
Once your pillow is inflated and the valve is closed, your pillow is ready to be used. We recommend you commence feeding your baby first. Once your baby is in position and drinking comfortably, use your free hand to place the pillow under your loading arm, hand or wrist to take the pressure off. Feeding Friend is designed to reduce Carpal Tunnel Syndrome by providing a surface for your arms and hands to rest on while you cradle your baby. Feeding Friend is not designed to replace your arms. Your baby must always be held while using your Feeding Friend.

Pillow can be used in several positions to suit your body and growing baby. First step is to securely position your baby to feed or to simply cuddle. Once your baby is safely being held, use your free hand to position the pillow in any direction under the loading arm. The wedge shape offers various levels of support so it can be facing towards or away from your body or even across your lap. Please refer to our home page for examples of positions of use.

Step 1: Remove the outer cover by opening the zip
Step 2: Slightly roll up the lower end of the pillow (opposite end to valve)
Step 3: Finally, gently remove cover off of valve

Step 1: Unzip cover and locate hole for valve
Step 2: Place the hole over the valve
Step 3: Continue to cover pillow
Step 4: Slightly roll up the lower end of pillow (opposite end to valve)
Step 5: Tuck lower end of pillow into cover
Step 6: Zip up Cover

Remove cover to hand wash only in warm water. Do not bleach and do not tumble dry. Please hang the cover up to drip dry. Wipe down the interior. Ensure the interior surface is dry before redressing with fabric cover.

Feeding Friend’s interior is made out of a foam composite material. Exterior layer and valve is PVC and the cover is of polyester fabric.
The pillow’s size when deflated and kept in storage bag is: L: 20cm (7.9”) H: 24cm (9.5”) – The size reduces when the top of the storage bag is flattened. The pillow’s size when inflated is L: 45cm (17.7”) H: 14cm (5.5”) at the highest point of wedge and W: 15cm (5.9”).
Feeding Friend weighs 350g (0.7lb) when inside the storage bag.
Yes, your Feeding Friend is safe to use on aeroplanes.
We currently accept payment through Credit Card (Stripe), Afterpay and PayPal
Shipping costs vary depending on country and location. Express shipping via Australia Post is a flat rate of $13 AUD nationwide within Australia, or $25 USD for international markets.
Depending on which country you live in, your pillow can take 2 days – 4 weeks to arrive.* You will receive a notification email with tracking details, once your order has been shipped. * Please note, circumstances outside of our control such as environmental disasters, Covid-19 pandemic and other unforeseen circumstances can delay shipping. We will do our best to ensure you receive your order by committing to process your Feeding Friend, within 48 hours upon order being received. If you need your pillow urgently, or have any concerns with shipping, please email [email protected] with your name and order number as the subject.
Feeding Friend will offer a replacement or full refund, if your product is faulty and purchased via our website. Please communicate the fault in writing to [email protected] stating your name, order number and product fault. You are welcome to include images to support your claim. Please note, we do not offer refunds for change of minds. We encourage you to read our FAQ’s or connect with us via email: [email protected] with your questions, prior to committing to purchase. We are here to help you make an informed decision before joining the Feeding Friend Family!

For all wholesale and distribution inquiries, please connect with our team via email: [email protected]
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