Frequently Asked Questions

Everything you need to know

Your Feeding Friend has been designed for you to rest your arm on, it isn’t dependent on your baby’s size.

Open the drawstring to your Feeding Friend travel bag and remove the pillow from its bag.

Roll or fold your pillow before placing it inside its travel bag.

Once your pillow has been removed from its travel bag, keep it in arms reach. Hold your baby in your arms to begin feeding. Once your baby is comfortably feeding or being cuddled, slide your pillow under your baby and lean your arm, hand, wrist or elbow onto your Feeding Friend. Position your pillow at the desired angle to help you relax your body and feel comfortable while connecting and nurturing your growing baby. Feeding Friend is designed to reduce Carpal Tunnel Syndrome by providing a surface for your arms and hands to rest on while you cradle your baby. It’s not designed to replace your arms. Always hold your baby while using your Feeding Friend.

Your pillow can be used in various positions to suit your body and growing baby. Securely position your baby to feed or simply cuddle. While holding your baby, use your free hand to position the pillow comfortably under your loading arm. The wedge shape offers various levels of support and can be facing towards or away from your body, or even across your lap.  Check out our home page for some examples. of positions.

Step 1: Unzip the cover’s zip
Step 2: Slightly roll up the lower end of the pillow (opposite end to valve)
Step 3: Gently remove the cover over the valve

Step 1: Unzip the cover and find the hole for the valve
Step 2: Place the cover over the valve
Step 3: Cover the rest of your pillow
Step 4: Slightly roll up the lower end of the pillow (opposite end to valve)
Step 5: Tuck the lower end of the pillow into the cover
Step 6: Zip up the cover

Accidents happen. When they do (spilt milk or reflux for example), wipe the exterior down with a damp cloth before unzipping the cover and removing it from the pillow

Pop your dirty fabric cover into the washing machine on your regular cycle. To avoid shrinkage, hang your cover up to drip dry. Make sure the fabric cover is dry before replacing.

The interior to your Feeding Friend is made from a foam-composite material while the external fabric cover is a soft cotton/ polyester blended textile. The travel bag is made from cotton.

The pillow’s size when deflated and kept in its travelbag is:

L: 20cm (7.9”) H: 24cm (9.5”) – The size reduces when the top of the storage bag is flattened.

The pillow’s size when inflated is L: 45cm (17.7”) H: 14cm (5.5”) at the highest point of wedge and W: 15cm (5.9”).

Your Feeding Friend weighs 350g (0.7lb) when inside its travel bag.

Yes, your Feeding Friend is safe to use on planes.

We currently accept payment through credit card (Stripe), Afterpay and PayPal.

Shipping costs vary depending on your country and location. Express shipping via Australia Post is a flat rate of $14 AUD nationwide within Australia, or $25 USD for international markets.

Depending on where you live, your pillow can take 2 days – 4 weeks to arrive.*  You will receive a notification email with tracking details, once your order has been shipped.

* Please note, circumstances outside of our control such as environmental disasters, Covid-19 pandemic and other unforeseen circumstances can delay shipping. Your order will be processed within 48 hours of the order being placed. If you need your pillow urgently, or have any concerns with shipping, please email [email protected] with your name and order number as the subject.

Feeding Friend offers a replacement or full refund if your product is faulty and purchased via our website. Please communicate the fault in writing to [email protected] stating your name, order number and product fault. Please include images to support your claim. Please note, we do not offer refunds for change of minds. We encourage you to read our FAQs or connect with us via email: [email protected] with your questions, prior to your purchase.

For all wholesale and distribution inquiries, please connect with our team via email: [email protected]

We would love to work with you!

Join our growing mum’s club